All sales are final. We do our best to ensure the highest quality of our products. If there is a problem please email me @ penni@penniespretties.com within two weeks of receipt and we can discuss the problems. We are not responsible for broken items due to improper care.   We are not responsible for lost or stolen items. Items will ship in 3-5 business days. The beaded jewelry is not for children  to play with as these items are delicate and can break. The polymer clay is also breakable if handled improperly. Thank you for being a customer of PenniesPretties.